Frequently Asked Questions

Once I've submitted the online order form, am I guaranteed the tickets I've chosen?

Not yet. First we must confirm that the tickets you want are still available. Once we receive confirmation we will contact you to confirm your order.

What if the tickets I order are no longer available?

If tickets that were ordered are no longer available, Amazing Tickets will substitute the original seats ordered with comparable or better seats at no cost to you. These seats will not be returnable or exchangeable under the terms and conditions.

When will my credit card be charged?

Your credit card is not charged until we have confirmed that your tickets are available.

How long will it take before I receive my tickets?

Tickets generally ship two weeks before the event. In other cases tickets may ship the week the of the event. Orders for some events are not delivered until very close to the date of the event. We may contact the customer to confirm the shipping address prior to shipment.

Once I place an order am I allowed to cancel?

There are no cancellations after you place an order. Once the order has been submitted all orders are final and there are no cancellations or exchanges unless noted otherwise.

Why can't I buy just a single or odd numbered amount of tickets ?

We normally stock an even number of tickets because most customers are looking for an even number of seats. Very few people call us to buy just one ticket; therefore, we generally won't break up 4 together to sell 3 tickets or 2 tickets to sell 1. If you are looking for an odd number of seats, and they are not available online, give us a call at 216-591-1800; we may be able to assist you. Odd numbers are usually available for events that are general admission.

Questions About Ticket Brokers

Do brokers usually get tickets at "face value" or less ?

On the contrary, brokers must usually pay over the face value to obtain their tickets. The better the seat and the more popular the event, the more a broker must pay

How do brokers determine how much to charge for their tickets?

There are a few main factors that brokers consider when pricing a ticket such as the cost of purchasing the ticket, the difficulty in obtaining it, and the established market value for seats in similar locations. Once prices are established, they will then fluctuate based mainly on supply and demand.

Ticket brokers refer to what they do as "providing a service". Can you elaborate ?

The average working individual neither has the time nor the energy to spend innumerable hours on the phone or waiting in line attempting to purchase quality event tickets. Furthermore, even if one is fortunate enough to get through to the box office immediately after tickets have gone on sale, there is no guarantee they will obtain the quality seating they are in pursuit of. There are also cases in which events sell out in a matter of minutes or hours. For some events like the Super Bowl or Masters Golf, few if any tickets are ever made available to the public through an official box office. In cases like this, the only way for the public to purchase tickets is through a ticket broker.

I can understand a service charge but for some events brokers charge five to ten times over the face value. How can they justify this?

Remember, brokers have to pay quite a bit over the "face value" to obtain many of their tickets. Most brokers are law-abiding, hard working individuals who embrace capitalism and apply free market principles to make an honest living. Unfortunately, some people consider them "crooks" because they do sometimes charge a substantial amount over the "face value". When quality tickets for an event are no longer available through the box office, if demand dictates, a secondary market for those tickets is created. At this level, market forces very similar to the ones that influence the price of stock shares, oil, and other commodities are at play driving up or knocking down the price of tickets. In most cases brokers pay significantly more than the original cost to obtain quality seats for an "in demand" event.

Security Questions & Privacy Policy

Is it safe to enter my credit card information at AmazingTickets.com?

AmazingTickets.com is dedicated to the privacy of customer information when purchasing online. Secure Socket Layers (SSL) encryption has been integrated into our site. SSL is used to encrypt all of your personal information. This includes your name, address, and credit card number. SSL is the industry standard and among the best software available to ensure secure commerce transactions. The process of encryption converts your personal information into bits of code that can be securely transmitted over the Internet.

Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on the Amazing Tickets website.
The only personal information we collect is your name, phone number, street address, email address and credit card information.
We use the personal information collected from you to process your ticket order. Your information remains securely confidential and will not be used for any other purpose and is not shared.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information from those we actually know are under the age of 16, and no part of our website is structured to attract anyone under 16 to provide information to us.
You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. In the unlikely event any of the personal information you supply us online is misused, you may redress these issues by contacting us directly at 216-591-1800.


Should you have questions or concerns about this Privacy Policy, please call us at 216-591-1800.